Privacy Policy & Terms

1. Our Services

Kine Fel Vai provides game currency and in-game item top-up services for titles including Mobile Legends: Bang Bang, PUBG Mobile, Free Fire, and others. Top-ups are completed by submitting your in-game account credentials (Player ID and Server/Zone) — no account password is ever required.

2. User Requirements

By using this website you confirm that:

• You are at least 13 years of age.
• All information you provide — including your Player ID, Server/Zone, and contact details — is accurate and complete.
• You are responsible for maintaining the security of your own account credentials.

3. Payments & Cancellations

All orders are processed through our approved payment methods (bKash, Nagad, Binance). Once an order is placed and payment is confirmed, cancellation is only permitted in cases where the error originated on our side. Orders that are successfully delivered cannot be cancelled.

4. Refunds

Refunds are issued exclusively when Kine Fel Vai fails to deliver an order due to an error on our part. Disputes must be raised within 24 hours of the order via our official Facebook Page. Refunds will not be issued for failed deliveries caused by incorrect information submitted by the customer.

5. Data Privacy

Any personal data collected during the ordering process — including your Player ID, contact information, and payment details — is used solely for the purpose of fulfilling your order.

• We do not sell, share, or disclose your data to any third parties.
• You may request deletion of your data at any time by contacting us through our official support channels.
• Data is retained only as long as necessary for order records and dispute resolution.

6. Liability

Kine Fel Vai is not responsible for any issues that arise from:

• Incorrect Player ID, Server, or Zone information submitted by the customer.
• Delays or failures caused by the game's own servers or third-party systems.
• Account actions taken by the game publisher unrelated to our service.

7. Geographic Scope

Kine Fel Vai primarily operates within Bangladesh and prices are denominated in BDT. International customers are welcome, but all support inquiries from outside Bangladesh must be directed through our Facebook Page.

8. Policy Modifications

We reserve the right to modify these Terms and Privacy Policy at any time without prior notice. Continued use of our website following any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.